Contact Us
If you have any questions you would like to ask, you may check the FAQ page first to see if your questions can be answered right away. If you still need help, please do not hesitate and feel free to reach us.
How To Contact Us?
We will reply to you within 1 business day if you send us the email. Please email us if you have any questions about us. It’s the most efficient way to get problems solved.
Customer Service: support@jolura.com
Our Office Hour is at Workdays 10:00AM-6:00PM of GMT+8. We will offer you help ASAP.
Beijing Tanke Innovation Technology Co., Ltd. owns the store of Jolura. Contact us at Room 270-282-012, 2nd Floor, Building A1, Yongtai Garden, Qinghe, Haidian District, Beijing.
Attention: Please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of blacklist.
Return will not be accepted without contacting our customer service.